Here you can check the frequently questions in the anonymous reporting channel of Tavil
In accordance with the provisions of current data protection regulations, the companies that make up Tavil with access to the Channel are responsible for the treatment, management and storage of personal data of all the people involved in the consultations and complaints. Both these and external experts hired comply with the technical and organizational measures necessary to guarantee the safety of the data and prevent its alteration, loss and treatment or unauthorized access.The platform is designed to apply current regulations on the protection of personal data, specifically the Article 24, of complaint channels.
I have lost the access code to check the status of the complaint. What can I do?
Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to track the communication, that does not mean that the communication does not follow its course, simply that you will not be able to see how it progresses, nor provide more information if the company requires it.
If there is an emergency, should I use this channel?
No, this channel is not designed to manage urgencies or emergencies. Contact the authorities or emergency services in this case.
Is anonymity guaranteed in the complaint?
In the complaint process you can decide whether to report your personal data or not. If you decide not to, You must establish your own follow-up through the complaints channel to see the progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information on the IP from where it connects.